This page provides some suggestions for troubleshooting the S1/Dock/iPad.

Important Information

• This is not a step-by-step guide, it is a reference for recommended methods of troubleshooting

General Troubleshooting 

• Confirm all ethernet cables are patched correctly and that the switch is powered.
  • There should be blinking green lights for each port.
• Ensure the computer does not have wi-fi or bluetooth enabled.
• Ensure the computer’s firewall is inactive.
• Ensure the iPads do not have wi-fi or bluetooth enabled.

Computer

• If EuControl does not open: restart the computer immediately
• If troubleshooting the iPad and the S1/Dock does not work: restart the computer
• If restarting the computer does not solve the problem: submit a ticket

iPads 

• Confirm the Avid Control app is open on each iPad. 
  • If the Avid Control app is not open, it will not appear in EuControl
• If an iPad(s) doesn’t have a connection (or multiple), repatch the ethernet cable from the thunderbolt dock(s) to determine if they pop up in EuControl.
  • It can be a good idea to repatch the ethernet cable from the switch going to the iPads. 
  • This is recommended for the teaching stations in 1141 & 1162, but can also be done in the suites.
• Exit out of the Avid control app on the iPads by going to the home page, swiping up, and exiting out of the app completely, and then reopening it. 
  • The swiping up gesture may require a few attempts, but the action is similar to gestures on an iPhone.

S1 & Dock

The main difference between the S1 and the dock is that the S1 is the network source. Each S1 is set to automatic DHCP and will default to a 169.x self-assigned IP address on the computer through the switch. 

• The S1 must be patched in correctly for all the other hardware to be seen in EuControl and function as expected.
• Power cycle the S1/Dock by turning it off for 10 seconds and then back on.
  • After turning it back on, there may be a delay in reconnecting. If the delay extends past 30 seconds, repatch the ethernet cable on the S1.

EuControl 

• Make sure EuControl is open and that the settings window is open. 
• Confirm you can see the devices in the settings window.
• Confirm the devices are added into the EuControl destination.
• Restart EuControl.